Embedded Files
OZ INTERNET AND CABLE EXPERT LLC
OZ INTERNET AND CABLE EXPERT LLC
Quick Reference
30-Day Notice
Required for service cancellation
Pro-rated Refunds
For eligible cancellations
1. Internet Service Cancellation
Cancellation Process
30 days advance written notice required
Contact customer service at +1(801) 477-4771 or email info@ozcableservicesllc.com
Provide account information and requested disconnection date
Schedule equipment return appointment
Early Termination
Contract Customers: Early termination fees may apply if cancelling before contract term ends. Fee equals $10 per month remaining on contract, with a minimum of $100 and maximum of $200.
2. Refund Eligibility
Eligible for Full Refund
Service never activated due to technical limitations
Cancelled within 3 days of installation (cooling-off period)
Billing errors or unauthorized charges
Service unavailable due to company infrastructure issues
Eligible for Pro-rated Refund
Mid-month cancellation with 30-day notice
Service downgrade to lower-tier plan
Extended service outage (more than 72 hours) due to company issues
Not Eligible for Refund
Installation fees (except during 3-day cooling-off period)
Equipment rental fees for time equipment was in use
Service cancellation without proper notice
Service termination due to policy violations
Partial month usage (except pro-rated situations above)
3. Electronic Device Returns
Return Policy
14-day return period from date of purchase
Items must be in original condition with all accessories
Original packaging and receipt required
Restocking fee may apply (see details below)
Restocking Fees
Item Category Condition Restocking Fee
Unopened Items Original packaging, sealed No fee
Electronics < $500 Open box, all accessories 10%
Electronics > $500 Open box, all accessories 15%
Custom/Special Orders Any condition No returns
4. Equipment Return Requirements
Company-Provided Equipment
Must be returned within 30 days of service cancellation
Equipment must be in working condition
All cables, power adapters, and accessories included
Failure to return results in equipment charges
Equipment Replacement Costs
Cable Modem: $120
Wireless Router: $150
Set-top Box: $200
Network Equipment: $300
5. Refund Processing
Processing Timeline
Refund requests processed within 5-7 business days
Credit card refunds: 3-5 business days after processing
Bank transfer refunds: 7-10 business days after processing
Check refunds: 10-14 business days after processing
Required Information
Account number or customer information
Reason for refund request
Original payment method details
Preferred refund method if different from original payment
6. Dispute Resolution
If you disagree with our refund decision, you may request a review by our customer service supervisor. All disputes will be handled fairly and in accordance with Montana consumer protection laws.
Escalation Process
Contact customer service representative
Request supervisor review if unsatisfied
Submit written complaint to management
Contact Montana Public Service Commission if unresolved
7. Contact Information for Cancellations & Refunds
Phone Support
Customer Service:
(900) 401 3104
📍 Address
OZ INTERNET AND CABLE EXPERT LLC
728 Derby Way Dr
Wentzville, MO 63385-4712
United States
Hours: Mon-Fri 8:00 AM - 6:00 PM
Saturday: 9:00 AM - 4:00 PM
8. Policy Updates
This refund and cancellation policy may be updated from time to time. Changes will be posted on our website and existing customers will be notified via email or postal mail. Continued use of services after changes constitutes acceptance of the updated policy.
Page updated
Google Sites
Report abuse